Shaun Priest, Chief Revenue Officer
Clearwave
Is your company pivoting at all during this pandemic and are there any initiatives you would like to share about what your firm is doing to assist the healthcare industry specifically to COVID 19?
COVID-19 has fundamentally changed our country as well as our industry. As Clearwave works through this pandemic, we are already talking in terms of the pre-COVID world, the current pandemic and the post-COVID, ‘new normal'. As a company, “pivoting” is too strong of a word for us, because our solutions including appointment notifications, mobile pre-check and self-service check-in, are all needed during the pandemic and post-COVID-19. Our current focus is reaching out to all of our clients on how their current Clearwave solutions can support them during the crisis, including adding COVID-19 screening questions to their patient communications including texts, emails, mobile pre-check and in-office check-ins. Plus, how Clearwave’s solution can support and activate their telehealth strategies. We have created a COVID-19 resource hub on our website (https://www.clearwaveinc.com/covid-19-resource-hub); are having multiple client webinars with interactive sessions; and are encouraging our clients to reach out to support with any questions. In addition to pre-visit communications, for in-person patient visits, Clearwave’s in office self-service check-in for kiosks and tablets, are safer for patients and staff. This is because patients can check themselves in for appointments with social distancing, and the staff can disinfect between each use.
For client ingenuity using Clearwave, we have functionality where the staff can text a patient when the clinician is ready to see them. Traditionally, this is for busier or larger offices, so the front office staff doesn’t have to keep shouting patients’ names in the lobby. Two weeks ago, one of our clients started sending their patients back to their cars after check-in, and then sending a text from Clearwave once they can be seen. We are now sharing this ‘Virtual Waiting Room’ best practice with all of our clients.
Additionally, to both keep up and respond to our rapidly changing environment, Clearwave has created a COVID-19 simple survey. This quiz is to collect data from our industry leaders on how they are thinking about and planning for a post-COVID world. Please click the link below to take the survey, https://content.leadquizzes.com/lp/svXI2JD_sw.
How are you keeping your employees and teams engaged and motivated?
All Clearwave associates are currently working remotely. Indirectly, we got to practice working remote last December. Clearwave outgrew our previous space, and we moved into new offices at the beginning of the year. During this transition, our team worked remotely which helped prepare us for a quick pivot to telecommuting during the initial outbreak of COVID-19. For engagement, like most, we are using video conferencing, this time with the cameras turned on. Each department has daily team huddles to keep up the changes in our industry, Clearwave’s responses to the market and to keep the different groups in our organization engaged. We are trying to have some fun with it! Recently we had Clearwave company wide ‘teatime’ where all our employees shared their different types of tea they drink. Each Thursday afternoon, my team has done a virtual Happy Hour. Most importantly, I would like to thank the Clearwave staff for their hard work, commitment to Clearwave and our clients as we work through this pandemic.
What message would you like to share with the Healthcare IT industry and the Healthcare industry as a whole?
We are really in this together. Prior to COVID-19, I was traveling fifty to sixty percent of the time meeting with healthcare organizations and partners, and this the longest stretch of my twenty-five-year career I haven't been on a plane. Not being in airports, hotels, restaurants and Ubers has given more time to speak with other HIT leaders. Over the last three-plus weeks, I have spoken with dozens of Clearwave partners and other HIT leaders. During these calls, we discuss best practices, joint clients, joint prospects and our 2020 plans. This DRI blog is a fantastic example of our industry sharing best practices. Historically, there have been a lot of barriers between vendors in Healthcare IT, as an optimist, I do believe this worldwide pandemic will help to breakdown these communication walls.
The country will get through the COVID-19 pandemic. For a non-HIT comment on America. I give blood at my local American Red Cross center regularly and I have never made an appointment. Last week, I went in without an appointment, expecting no wait to give blood, and they are so busy an influx of donators, their next appointment is two weeks out. This shows me how much the American people care about each other; and that we will get through this together.
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